Privacy Policy

Last updated: April 8, 2026

Who We Are

Prime Benchmark Private Limited is a Nepal-based exam preparation provider. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use our website, learning tools, support channels, contact forms, and related services.

This policy is intended to cover our website and related support operations. If a separate mobile application privacy notice or app-store disclosure applies to a specific app feature, that specific notice may supplement this policy.

Information We Collect

• ✓Account and profile information, such as your name, email address, username, password, exam interests, or similar registration details.
• ✓Learning and performance data, including mock test attempts, scores, progress, answer history, analytics, and feedback activity.
• ✓Support and inquiry data, such as the contents of messages you send through our contact form, email, WhatsApp, Messenger, phone, Viber, Telegram, or other support channels.
• ✓Technical and device information, such as IP address, browser type, device type, pages visited, referring page, and basic usage diagnostics needed to operate and secure the service.
• ✓Payment-related information needed to verify purchases, such as plan selection, payment confirmation details, wallet references, receipt screenshots, or transaction metadata. We do not intentionally store full card credentials on our website.
• ✓Community feature data, such as comments, reactions, anonymous identifiers, and comment-like activity submitted on public posts or notices.

How We Use Information

• ✓Create, authenticate, administer, and support user accounts and plan access.
• ✓Deliver mock tests, explanations, score reports, progress tracking, and other educational features.
• ✓Respond to inquiries, provide customer support, verify payments, investigate technical issues, and prevent abuse or fraud.
• ✓Improve the platform, content quality, study recommendations, feature performance, and user experience.
• ✓Send service notices, transactional updates, policy changes, and, where permitted, relevant marketing or promotional messages.
• ✓Comply with applicable laws, enforce our terms, protect our rights, and respond to lawful requests from regulators, courts, or law-enforcement authorities.

Our Legal Bases

Depending on the applicable law, we may process personal information because it is necessary to provide services you request, to pursue our legitimate interests in operating and securing the platform, to comply with legal obligations, or with your consent.

Browser Storage, Cookies, and Similar Technologies

Our website uses browser-based storage and similar technologies to remember certain preferences and support site functionality. For example, we may remember theme preferences, banner dismissal state, anonymous social identifiers, and limited session flags used to prevent duplicate view counting or improve usability.

You can usually manage or delete this information through your browser settings. Disabling browser storage may affect some site features.

How We Share Information

• ✓With service providers that help us host the site, send email, manage communications, verify payments, or support site operations, subject to appropriate confidentiality and security controls.
• ✓With payment providers, wallet services, app stores, banks, or manual verification partners when needed to confirm or process your purchase.
• ✓With messaging or communication platforms you choose to use when you contact us through those channels.
• ✓With advisers, auditors, regulators, courts, or law-enforcement authorities when disclosure is reasonably necessary to comply with law or protect legal rights.
• ✓In connection with a merger, acquisition, restructuring, financing, or sale of assets, if permitted by law and subject to appropriate safeguards.

Public Comments and Community Features

Comments, reactions, and related community activity you submit on public posts or notices may be visible to other users. We also generate and store an anonymous browser-based identifier to support these features.

Please do not post sensitive personal information in public comment areas. We may moderate or remove content that violates our Terms of Service or creates safety, legal, or reputational risk.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to maintain accounts, preserve study history, respond to support requests, verify payments, enforce our terms, and comply with legal obligations.

Retention periods may vary by data type. For example, support messages and abuse-prevention logs may be kept for operational and legal reasons, while browser-stored identifiers can usually be cleared by you directly from your device.

International Data Handling

Our service providers, communication platforms, or infrastructure providers may process information in countries outside Nepal. Where that occurs, we take reasonable steps to require appropriate safeguards consistent with applicable law.

Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information, including encrypted web connections, access controls, rate limiting on selected forms, and internal access restrictions.

No method of transmission or storage is completely secure. You should also protect your devices, passwords, and communication accounts.

Your Choices and Rights

• ✓Request access to, correction of, or deletion of personal information we hold about you, subject to legal and operational limits.
• ✓Opt out of marketing communications by using the unsubscribe method provided or by contacting us directly.
• ✓Request closure of an account or deletion of support records where feasible and not inconsistent with our legal obligations or legitimate operational needs.
• ✓Manage browser storage locally by clearing local storage, session storage, or cookies through your device or browser settings.

Children's Privacy

Our services are intended for learners who are old enough to enter into the relevant educational and payment arrangements in their jurisdiction. We do not knowingly solicit sensitive information from young children. If you believe a child has provided personal information to us improperly, contact us so we can review and respond.

Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "Last updated" date.